account

My email verification isn't arriving

What to do when you are not receiving the verification email needed to activate your FamilyCaseHub account.

Check your spam and junk folders

Verification emails sometimes get caught by spam filters. Search your spam and junk folders for an email from [email protected]. If you find it there, mark it as “not spam” so future emails arrive normally.

Request a new verification email

Use the verification or sign-in flow to request a new verification email.

If multiple emails are requested, only the most recent link may work.

Email provider delays

Some email providers can delay delivery by several minutes, especially:

• Outlook / Hotmail — can take up to 10 minutes
• Yahoo Mail — occasional delays during peak hours

Use a private personal email account

FamilyCaseHub is best used with a personal email account that you control directly.

We do not recommend using a work, school, or other organisation-managed email address, as those accounts may block or delay verification emails and can create access problems later.

Check you registered with the right address

A common cause is a typo in the email address during registration. If you suspect this, create a new account with the correct address.