Support
How can we help?
Browse our support articles or submit a ticket if you need further assistance.
Account
Login issues, email verification, account deletion
3 articlesTroubleshooting
Upload failures, sync issues, browser problems
3 articlesData Requests
Export your data, delete your data
2 articlesBilling
Payment issues, incorrect charges
2 articlesAlready signed in? Open support from the app to help carry your account context across.
Account
I can't log in
Troubleshoot login problems including forgotten passwords, email verification issues, locked accounts, and browser cache problems.
My email verification isn't arriving
What to do when you are not receiving the verification email needed to activate your FamilyCaseHub account.
I want to delete my account
How to request deletion of your FamilyCaseHub account and what information may be retained afterward.
Troubleshooting
My document upload is failing
Fix document upload failures caused by file size limits, unsupported formats, browser issues, or network problems.
Sync isn't working or I see conflicts
Resolve sync failures, data conflicts, and offline mode issues in FamilyCaseHub.
The app won't load in my browser
Fix browser loading issues by checking compatibility, clearing cache, disabling extensions, or using incognito mode.
Data Requests
I want to export all my data
How to request an export of your FamilyCaseHub data.
I want to delete all my data
How to request deletion of your FamilyCaseHub data and what information may still be retained.
Billing
My payment failed
Resolve failed payments by checking card details, contacting your bank, or updating your payment method.
I was charged incorrectly
What to do if you think there is a problem with a FamilyCaseHub billing charge.