billing
My payment failed
Resolve failed payments by checking card details, contacting your bank, or updating your payment method.
Check your card details
The most common cause of a failed payment is incorrect or outdated card information:
- Go to Settings > Billing > Payment method
- Verify the card number, expiry date, and CVC are correct
- If your card was recently replaced or renewed, update the details
Has your card expired?
Banks issue replacement cards before the old one expires, but FamilyCaseHub cannot automatically detect the new details. If your card has been replaced, update your payment method with the new card number and expiry date.
Bank-side blocks
Some banks flag subscription payments as unusual activity, especially:
- First-time payments to a new merchant
- Payments from a different country
- Payments above your daily spending limit
Contact your bank and ask them to approve the transaction from FamilyCaseHub Ltd.
Try again after updating your details
After checking your payment details and speaking to your bank if needed, try the payment again from the app.
If it still fails, stop there and contact support rather than repeatedly retrying.