troubleshooting

Sync isn't working or I see conflicts

Resolve sync failures, data conflicts, and offline mode issues in FamilyCaseHub.

Check your internet connection

If sync is not behaving as expected, first check that your device has a stable internet connection.

• If you are on Wi-Fi, try reconnecting
• If you are on mobile data, try switching to a more stable connection
• If your connection is slow or unstable, wait until it settles before making further changes

Refresh the app

If the app appears out of date or your latest changes are not showing:

• refresh the page
• sign out and sign back in if needed
• check again after reconnecting to the internet

Avoid making the same changes on multiple devices at once

If you are using more than one device, try to avoid editing the same material in more than one place at the same time until everything has caught up.

This reduces the chance of changes appearing out of date or overlapping unexpectedly.